Shipping & Delivery Policy

Shipping and Delivery Policy

We are committed to ensuring that your order is delivered safely. We remain responsible for your goods until they are delivered to you, or to a person you have nominated to receive them.

If a parcel is lost or damaged before delivery, please contact us at support.zappyuk@gmail.com. We will investigate the matter and, where appropriate, arrange a replacement or refund.

Delivery conditions

Recipient unavailable:

If no one is available to receive the order, the delivery provider may make further delivery attempts or leave instructions for collection from a safe location, collection point or local depot, in accordance with its procedures.

If the parcel is not collected within the timeframe provided by the delivery provider and is returned to us, we may contact you to arrange redelivery. Additional reasonable redelivery costs may apply.

Incorrect or incomplete address:

You are responsible for providing a complete and accurate delivery address when placing your order. If an order cannot be delivered because the address or contact details provided are incorrect or incomplete, it may be returned to us.

Where a parcel is returned for this reason, we may charge reasonable costs for redelivery. This does not affect your statutory rights.

Remote or restricted delivery areas:

In some remote areas or locations subject to delivery restrictions, the delivery provider may redirect the parcel to a nearby collection point or depot for collection.

Shipping methods and estimated delivery times

International shipping:

Some products may be dispatched internationally and, once they arrive in the United Kingdom, may be handled by an available local delivery provider.

We offer the following delivery options:

Free Delivery: estimated delivery within 7 to 15 working days.

Express Delivery: estimated delivery within 5 to 10 working days.

Delivery times are estimates and may vary due to factors outside our reasonable control, including carrier delays, customs processing or adverse weather conditions.

Unless a different delivery period has been agreed with you, your order will be delivered without undue delay and no later than 30 days after the order is placed, in accordance with applicable UK consumer law.

Delays, replacements and refunds

If your order has not arrived within the estimated delivery period, please contact us at support.zappyuk@gmail.com so we can investigate with the delivery provider.

If we fail to deliver within the agreed timeframe, or within 30 days where no other timeframe has been agreed, you may have the right to cancel your order and receive a refund in accordance with UK consumer law. Nothing in this policy affects your statutory rights.

Tracking number

For international shipments, tracking information may become available 3 to 7 working days after your order has been processed.

Once available, you will be able to track your order through our website or the relevant delivery provider’s tracking platform.