Refund Policy

1. Contact us
To request a return, cancellation or refund, please contact our Customer Support team at support.zappyuk@gmail.com, quoting your order number. You may use this contact method to notify us of your decision to cancel your order.

2. Your right to cancel
If you are a consumer in the United Kingdom, you have the legal right to cancel your order within 14 days of receiving your goods, without giving a reason, subject to any applicable legal exceptions. To exercise this right, please notify us clearly by email within this 14-day period.

3. Returns and refunds
After notifying us of your cancellation, you must return the goods within 14 days. We will issue your refund within 14 days of receiving the returned goods or receiving evidence that they have been sent back, whichever is earlier.

Refunds will include the price paid for the goods and the cost of our standard delivery option. Any additional delivery charges chosen by you, such as express delivery, will not be refunded.

4. Refund method
Refunds will be made using the same payment method used for the original purchase, unless we agree otherwise with you. You will not be charged any fee for receiving the refund.

5. Faulty or misdescribed goods
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015. If an item is faulty, not as described or not fit for purpose, please contact us at support.zappyuk@gmail.com. Depending on the circumstances, you may be entitled to a repair, replacement or refund.

For faulty goods, consumers may have a short-term right to reject the item within 30 days of delivery. This is in addition to any other rights available under UK consumer law.