Frequently Asked Questions

Orders

How can I contact Zappy?
The best way to contact us is by email: zappyuk.support@gmail.com. If you need to change your order or have an urgent request, please contact us by email rather than through social media so we can assist you faster.

How can I track my order?
You can track your order directly on our website, from dispatch through to delivery. The first stage of transit is handled by an international carrier and can be tracked on our website. Once your parcel is handed to the local carrier, tracking will remain available through the provided information.

I’ve just placed an order. Can I change it?
Please contact us as soon as possible at zappyuk.support@gmail.com, including your order number. We will check whether it is still possible to make changes.

I bought from another website. Is it legitimate?
Some websites may unlawfully use our content to sell counterfeit products. Original Zappy products are sold exclusively at www.zappyuk.site. If you have made a purchase on another website, we recommend contacting the seller directly, requesting a refund, or contacting your bank or card provider.

Can I cancel my purchase?
We prepare orders very quickly, often immediately after they are confirmed. For this reason, we cannot guarantee immediate cancellation. However, under the Consumer Contracts Regulations 2013, you have the right to cancel your purchase within 14 calendar days from receiving the product. For more information, please see our return policy.

Delivery

What is the delivery time?
The average delivery time is 7 to 15 working days. However, this may vary depending on your location and logistics conditions.

I haven’t received my tracking number yet. What should I do?
Your tracking number will be sent within up to 72 hours after your order has been processed. If you have not received it:

  • Check your spam or junk folder.
  • Make sure the email address entered when placing your order is correct.
  • If you still cannot find your tracking number, contact us at zappyuk.support@gmail.com, including your order number and email address.

Will I have to pay any additional delivery charges?
No. Our orders are shipped with no unexpected additional charges for the customer. If you have any questions, please contact our customer service team by email.

Do you deliver throughout the United Kingdom?
Yes, we deliver throughout the United Kingdom.

How can I track my delivery?
You can track your delivery directly on our website. Once your parcel is handed to the local carrier, the tracking information will continue to be updated.

Are the products made in the United Kingdom?
No. Our products are imported from selected suppliers in Asia, Europe and the United States, allowing us to offer excellent value for money.

Payments

I paid by bank transfer and my order was cancelled. Why?
The cancellation may be due to the payment deadline expiring. The amount will be refunded automatically in accordance with the applicable terms.

Which payment methods do you accept?
We accept payments by debit or credit card, as well as other payment methods available at checkout.

  • Visa
  • Mastercard
  • American Express

How long does payment validation take?

  • Debit or credit card: up to 48 working hours.
  • You will receive a confirmation email as soon as your payment has been approved.

My payment was not accepted. What should I do?
If your order was not completed or your payment appears to be pending, please contact our team at zappyuk.support@gmail.com.

Security

Is it safe to shop on your website?
Yes, purchases made on our website are 100% secure. We use advanced encryption technologies and security protocols to protect your information. Payments are processed through Stripe, one of the world's leading secure payment platforms.

What is Zappy’s privacy policy?
Your personal data is protected and is not sold to third parties. Our website uses an SSL certificate to ensure secure transactions and protect your information.

Contact

For further information or questions, please contact us:

  • Email: zappyuk.support@gmail.com
  • We reply within 24 working hours.